Privacy Policy
1. Introduction
We are committed to respecting the privacy and confidentiality of the personal data made available to us. In this Privacy Policy you will find information on how such data is processed in accordance with the General Data Protection Regulation (GDPR).
We adopt administrative and technological measures to comply with the General Data Protection Regulation.
The use of this website is governed by the terms and conditions set out below, which the user undertakes to fully respect. The user should not use this website if they do not agree with these terms and conditions.
2. Your Consent
By using our website and our platforms, you agree to our Privacy Policy.
3. Why do we process personal data?
The personal data collected is primarily intended for responding to requests for information and contact, contractual management, the provision of services, and the communication of changes to subscribed products and services.
However, with your consent, such data may also be used to inform you about new products and services, company news, satisfaction surveys, and legally required communications.
4. What personal data is collected?
Usually, the personal data collected is limited to Name, Address, Telephone / Mobile Number, Tax Identification Number, and Email Address. However, other data necessary for the provision of products or services may also be collected.
Additionally, when emails are sent, statistical data may be collected in order to understand the behaviour of each subscriber regarding the received email.
5. How is personal data collected?
In general, personal data is collected when subscribing to one of our products or services, and some personal data is mandatory for the provision of the service.
We also collect your data when you subscribe to newsletters, respond to messages and requests for information, operate and manage the website, prevent fraud, and maintain a record of your contact details.
We always respect your right to privacy and do not collect any personal information about you without your prior and explicit consent.
Your personal data will not be reused for purposes that are not previously identified or unrelated to the purposes for which it was originally collected.
However, the provision of incorrect or inaccurate data is the sole responsibility of the user.
6. Data relating to minors
This website is not directed to individuals under the age of 16. Therefore, we request that minors do not use this website or provide personal data through it.
7. Sensitive data
We expressly request that you do not send or disclose any sensitive personal data, namely information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person's sexual life or sexual orientation.
Such personal data will be immediately deleted.
8. Data retention period
The personal data provided to us will be retained for a maximum period of ten years.
However, in certain cases, data may be retained for longer periods, particularly when required by law.
9. Right of access, rectification and updating of data
Under applicable legislation, as the data subject you are guaranteed the right, at any time, to access your personal data, request its rectification or completion, object to its processing (except for data strictly necessary for the provision of services), request data portability, or request the deletion of your data for marketing or telemarketing purposes or from subscriber lists and information services.
You may request any of the above actions through the contact page available on the website, using the most convenient and accessible means, by contacting us through the email provided on the website.
If you request the deletion of some or all of your personal data, certain requested services may not be provided, while personal data necessary to comply with legal obligations will be retained.
We reserve the right to request identification details from the person submitting the request in order to verify their identity.
10. Disclosure of information to third parties
We do not sell or commercialise your data.
In the course of our activities, we may rely on third parties to provide certain services, which may imply access to personal data of our users and clients.
Whenever this occurs, we take all appropriate precautions and contractually require such entities to implement the necessary technical and organisational measures to prevent unlawful processing and to ensure the availability, integrity and confidentiality of the data.
Personal data may also be disclosed to courts and other competent authorities in strict compliance with legal requirements, namely when necessary for resolving billing disputes or for activities relating to public security, national defence, state security, and the prevention, investigation or detection of criminal offences.
11. Security
Ensuring the confidentiality, integrity and availability of data is a commitment we undertake towards all our clients and users.
To this end, we follow best practices in information security management and require internally to strictly comply with rigorous rules to ensure the security of personal data communicated to us.
Such data may not be used for purposes other than those defined in the contract nor correlated with other data available to them.
However, we warn that data circulating on the Internet is not fully protected against possible misuse. The communication of access credentials, passwords, confidential codes or any sensitive information is carried out at your own responsibility.
12. Cookies
We use cookies on this website.
A cookie is a small text file that identifies your computer on our server. Cookies themselves do not identify the individual user, only the computer used.
Cookies are not used to collect personal information.
This website uses cookies to help determine the usefulness, interest and number of accesses to the website, allowing faster and more efficient navigation and eliminating the need to repeatedly enter the same information.
The use of cookies on this website always requires your prior consent.
13. Links to third-party websites
Links contained on this website may lead to other websites.
We are not responsible for, nor do we approve, support or endorse the content of those websites or of any websites linked to or referred to therein.
14. Changes to the privacy policy
We reserve the right to modify this Privacy Policy at any time. We therefore recommend that you consult it regularly.
All changes will take effect immediately upon their publication on the website.
If you object to the changes made to our Privacy Policy, you must cease using our services, including the website.
15. General provisions
We shall not be liable for any damages resulting from viruses that may infect the user’s computer or network, or other property, as a result of accessing our website or downloading content from it to the user’s computer or network.
16. Contacts, questions and requests
If you have any questions, or if you wish to update, delete or modify any personal information we hold about you, or if you have concerns regarding how we handle privacy matters, please contact us through the contact page available on the website, using the most convenient means, namely through our email address.
